GUARANTEES

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  ORDER SPACE

  You can order:

  • On our web site
  • By fax
  • By E-mail

  Once the order finished, you will receive two E-mails:

  • An Acknowledgment of receipt, summarizing the information of your order
  • A confirmation of the shipping with the tracking number for your parcel

  You can check the situation about your order any time you want on your order space.

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  PAYMENT 100% SECURE

  You can pay by:

  • YOUR CREDIT CARD
  • BANK TRANSFER

  Our bank account details will be sent to you, once we receive your intention to pay by bank transfer.

  Important: the delivery will not be made until our bank receives the payment.

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  CONTACTS

  

  E-mail: info@ornalys.fr
  Customer Service: +33 (0)1 42 72 91 71 (Monday to Thursday from 9:00 to 18h and Friday from 9:00 to 17h, excluding weekends and holidays).
  Fax : +33 (0)1 42 72 99 64
  Courier: ORNALYS, 17, rue Pastourelle, 75003 PARIS
  Shop: 11, rue Pastourelle, 75003 PARIS (Monday to Friday from 9:00 to 17h, excluding weekends and holidays).

  Please do not hesitate to ask us the information you need, or to make comments about our website, our offers, and our services.

  We will do our best to satisfy our clients, and answer their requests as soon as possible.

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  DELIVERY

  Here are the different kinds of delivery you may choose for your order

  For deliveries in FRANCE EXCEPTED DOM-TOM (French Overseas Departments):

  Colissimo in 48H

  Paris/Countryside………………………………………………………………… 12 € /13 €

  Colissimo in 48H including the amount of 150 € for insurance

  Paris/Countryside………………………………………………………………… 15 €/16 €/p>

  Chronopost Relay……………………………………………………………………………… 21 €

  Chronopost delivered the next day before 1 pm………………………………………24 €

  For deliveries in FOREIGN COUNTRIES – FEDEX

  Delivered the next day before 12 am

  European Union……………………………………………………………………………………… 27 €

  USA………………………………………………………………………………………………………… 35 €

  Japan/Australia (Delivered the day after tomorrow)………………………………….53 €

  Important: Are not included the customs fees and diverse charges and taxes related to the import procedure. The fees are to be charged to the receptor of the parcel.

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  AVAILABILITY OF PRODUCTS

  Ornalys works, according to products', on the basis of stock or to order. The information about the availability of a product is mentioned on the site page of this product near its picture:

  • The products available in stock are accompanied by the mention "In stock"
  • The products available to order are accompanied by the mention "To order"
  • The products not available in stock are accompanied by the mention "Not available"

  The availability of a product depends on the selling. It may change quickly. Ornalys is not responsible if the real availability of a product is not the same that mentioned to the user.

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  PRICES

  Prices are mentioned in Euro (€). It includes potential discounts and V.A.T, applicable at the date of the order. Any change of the applicable rate could be reflected on the prices.

  Ornalys has the right to change its prices constantly, but the products will be invoiced on the basis of the price mentioned at the time of the order except typography error or omission, and if these products are still available.

  If the delivery is out of the European Union, the price net of tax will be specified to the user in his order space if he informs the destination of the delivery, and during the validation of the order.

  Important: Delivery costs are not included.

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  DAMAGED OR NOT IDENTICAL TO THE ORDER PARCEL

  Ornalys takes the greatest care during the conditioning of the orders. The dispatched parcels are always impeccable and must be delivered to the recipient in this state. If the recipient notes with the reception of the order that the parcel was opened, damaged or deteriorated at the time of its routing, the recipient must refuse it and notify it to the carrier by letter with an acknowledgement of receipt in the three working days after the delivery of the parcel; a copy must be addressed to Ornalys.

  If the received product is damaged or not identical to the order, the recipient will have to mention the issue as soon as possible to the customer service of Ornalys with the reference of the order and the product.

  The recipient has a page customer service to contact Ornalys, which is accessible directly from his member space if he has an account or contact page if the recipient does not have an account.

  Ornalys will do the best to satisfy the customer and will proceed, according the choice of the customer, to the exchange or the refund of the product, on condition that the choice of the customer does not involve an obviously disproportionate cost in comparison with the value of the good or importance of the defect.

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  7 DAYS TO CHANGE YOUR OPINION

  Once your order received, you have seven days to change your opinion on your purchase. The return costs remain at your charge.

  One exception: return is impossible for the personalized products.